Procedures of R & D

1. What is important for a client outside New Delhi to know is that an R&D project can be run as easily as if he were in Delhi itself provided he follows certain sensible procedures. Distance cannot hamper the good progress of a project.
2. A complete and detailed product write-up is the first step towards a successful project. The client has the full responsibility of getting this done up. Initially advice could be sought from the company which is the real way to start up and consider the pros and cons of the product before a detailed description is made. Another way is for the client to make the same independently and hand over the manual to the company for modification.
3. Before the project begins, the client is given a ROUGH ESTIMATE of the cost of product. If the price is not acceptable, the project can be terminated forthwith. If the price is accepted, the project is officially taken up by the company. The company accepts NO advances from the client. And if any changes in price is announced during the process of development, the client is again free to terminate the project because it costs nothing to terminate!
4. When a project is said to be finalised by both the parties, a memorandum of understanding is signed by both. This is not a legal document but a representation of understanding arrived at about the project.
5. Once the project is taken up, the client is given a password with which the concerned project page can be accessed. Each week the page devoted to a project within the company website is refreshed with as much information as is required for the client. Thus full information is available without frantic phone calls and emergency poses which are quite familiar aspects of project development. The company keeps its peace while the client has full and perfect information. This page would give full information on the project and its current status. With this, anyone can estimate the time when it would be over. The client can also post any ideas or reactions on the project which would help speed up things.
6. If the client feels that things are not going the way he wanted or that changed situations force him to abandon the project, the same can be informed and the project would automatically wind up and the client has, of course, no liabilities.
7. Once the work is over, the prototype is given to the client for a thorough testing. The project is said to be over only when the client gives his full and final approval of the product. It must be noted that the company takes no responsibility for any of the parameters of the product under consideration neither legal nor physical. But it is also obvious that the company will check into all these aspects before product development. But it does not assume any responsibility regarding the authenticity of all parameters.